Terms & Conditions

Cancellation Policy

Appointments must be cancelled a minimum of 12 hours prior to your allotted time. Cancellations made after this period will be subject to a 30% charge of the full treatment price.

No-show Policy

We operate a strict no-show policy. Any customer who does not attend their appointment without prior notice will be subject to a 50% charge of the full treatment price. No exceptions will be made. 

Rescheduling Policy

Appointments can be rescheduled up to 12 hours prior to your allotted time. Any amendments made after this will be subject to a 30% charge of the full treatment price.  

Late Arrival

Arriving late to your appointment will affect the length of the treatment. Please ensure you arrive at least 5 minutes before your appointment.


Depending on your treatment, a deposit may be required when you book online or by telephone to reserve the appointment for you.

Pricing and Special Offers

All prices are subject to change without prior notice. I-SIAM reserves the right to withdraw any special offer at any time. Please visit the Promotions section of our website for full terms and conditions for all our special offers. 

General Medical Conditions & Pregnancy

Customers with high blood pressure, heart ailments, pregnant ladies or those who have other medical complications are advised to consult a doctor before making an appointment. Our therapists are not trained medical practitioners and will not be held responsible for any health complications that may occur during or after the treatment. We therefore have the right to deny treatment to anyone who has not sought the advice of a doctor prior to their arrival.